Due to the complexity and competitiveness of business today, Customer Care / Customer Service personnel require a creative easy to use problem-solving approach to fulfilling their customer’s needs in a value-added manner.

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• Learn the Human Communication Model

• Build deep levels of rapport with Clients quickly and easily

• Use the art of non-verbal communication

• Master Listening instead of just hearing

• Present your Product / Service with Maximum Persuasion

• Discover your own and others “Communication Preference”

• Discover your own and others “Thinking Styles”

• Learn the Art of asking questions that change minds, use the

• 'pull’ instead of ‘push’ strategy

• Neutralize Objections and elicit Clients agreement

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What if you are able not only to handle customer's complaints but also to prevent them from happening? How easier would your job and life be? would you like that?