Customer service Training- The Ultimate Customer Experience Training
Due to the complexity and competitiveness of business today, Customer Care / Customer Service personnel require a creative easy to use problem-solving approach to fulfilling their customer’s needs in a value-added manner.
Learn the Human Communication Model
Build deep levels of rapport with Clients quickly and easily
Use the art of non-verbal communication
Master Listening instead of just hearing
Present your Product / Service with Maximum Persuasion
Discover your own and others “Communication Preference”
Discover your own and others “Thinking Styles”
Learn the Art of asking questions that change minds, use the
'pull’ instead of ‘push’ strategy
Neutralize Objections and elicit Clients agreement
What if you are able not only to handle customer's complaints but also to prevent them from happening? How easier would your job and life be? would you like that?
We believe in training as being the transfer of skills, behaviors, and attitudes. Skills are explained, demonstrated, role-played, and fine tuned until the become second nature to serve you well at the times when you need them the most.
The Ultimate Customer Experience, Customer Service Training Workshops we create are highly interactive and use a variety of classroom demonstrations, direct-experience practice exercises, group discussions and Q&A sessions. This engagement creates a rich and stimulating learning environment that allows participants to experience the direct benefits of what they have learned confidently.
Self-analysis questionnaires & feedback instruments, as well as personal attention and direction between the trainer and trainees, will further assure that the material will be internalized, utilized rapidly and efficiently and immediately integrated into the work environment.